1-6-2022: We've updated our products due to the Mojang and Microsoft migration and will be able to stock soon.

Refunds Policy

Last updated: 17th Oct 2021


Alts.shop gives lifetime warranty on all of its products, unless stated otherwise. This means that you can always contact us and get your order replaced if you come across issues. We only give refunds in some cases, for example if the product the customer ordered is out of stock.

Contact us

Our customer support can be contacted by creating a query on our website: click here or by creating a ticket in our Discord server, we will aim to reply within 12 hours.